Service Level Agreements

At ADC Alarms we have 3 types of servicing;

LEVEL 1: Where customers are on no fixed service level agreement.

LEVEL 2: Customers have a formalised customised arrangenment with us.

LEVEL 3: Special conditions to suit customer needs such as Medical diallers as well as static and mobile guards services.

All servicing fees are due on reciept with on the day of the service and is considered to be independant of monitoring fees and payable by credit card or cash. Only customers who have more than one monitored alarm system can have their service fees included with their monitoring account. Non account customers will be issued an invoice at the completion of all works payable on the day. Casual guard services are invoiced that day and payable within one week unless prior arrangements have been made.

LEVEL ONE:

This is the basic level of servicing where all additions, moves and changes including breakdown serviceing are on an as needed basis by the customer. There is no special response times, discounts, pricing or allowances. The service rates for this level are the highest compared to higher levels of servicing. All work payable at the completion of any works.

LEVEL TWO

This is the most popular level amonst our customers as it is totally customisable at 12 and 36 month terms. Plans can be customised to include free service visits (how many is up to you), any service visits above the pre arranged limit are heavily discounted including parts etc. Response times are also customisable from one hour response by phone and four hours on-site and for non ugent problems by close of business by the following business day. Payable in advance per 12 month term, discounts apply if 36 months is paid in full on renewal or new contract.

LEVEL THREE

Similar to LEVEL TWO but is geared around special needs such as medical (aged care) or guard services where customers need a human presence or for special functions.

ABOUT MONITORING

We provide 24/7 monitoring of all our security systems sold, our monitoring equipment is state of the art utilising the latest software. We also monitor GPRS (3G) reporting devices, our devices have twin SIM cards readers and include SIM cards from Telstra and Optus in the one device.